CONTACT US

FAQ

Please refer to the questions that our customers often ask us so that you do not repeat these questions, thanks so much!

Questions regarding payment methods
  • Do you provide free samples?
    We are happy to provide our samples for you to check our quality and give you some references.
    For most products, we provide free samples available in stock. But if you require the exact pattern you want, we will charge a small sample fee for custom designs.
    Sample charge is refundable when the order reaches a certain quantity. We usually send samples by FEDEX, UPS, TNT or DHL. If you have a carrier or shipping agent account in Vietnam, we can send the sample to your agent’s address and you will have it delivered to your account.
    If there is no one to assist, then you can pay the shipping cost through our Paypal, we will ship the goods to our account. It takes about 5-7 days
  • How can I make an order?
    You can choose our website template for the items you need then contact our sales via live chat or send e-mail. They can then generate a PI based on all your requirements and confirm all the product details with you
  • Where is your headquarters?
    We have an office located in Ho Chi Minh City, Vietnam with convenient transportation because it is close to Cat Lai Port and Tan Son Nhat Airport. In addition, we also have 3 factories located in Hanoi, Hai Phong and Da Nang right in the raw material area to reduce the cost of raw materials

    What are your payment terms?

    1. T/T payment: we usually accept 40% deposit, 60% balance balance paid after production finishes and before shipment or after goods pass customs inspection and have a copy of B/L.

    2. L/C payment: we only immediately accept irrevocable L/C, opened and issued by a reputable and reliable international bank approved by our side.

    3. Paypal, Western Union or Moneygram payment: Only support a small amount as a sample fee.

    How do we make payment?
    We would like you to make the payment through the Bank. It is designed to better protect buyers and make transactions easier for both buyers and sellers.
    Or you can make a quick transfer to us via the following methods: Western Union, Moneygram and Paypal

    How do you make our business relationship long and good?
    We keep good product quality and competitive price to ensure sustainable customer’s benefit
    We respect every customer like you and we have business integrity for long term cooperation. Confidentiality of all information and sources for you

Questions regarding sample collection and shipping
  • Do you provide free samples?
    We are happy to provide our samples for you to check our quality and give you some references.
    For most products, we provide free samples available in stock. But if you require the exact pattern you want, we will charge a small sample fee for custom designs.
    Sample charge is refundable when the order reaches a certain quantity. We usually send samples by FEDEX, UPS, TNT or DHL. If you have a carrier or shipping agent account in Vietnam, we can send the sample to your agent’s address and you will have it delivered to your account.
    If there is no one to assist, then you can pay the shipping cost through our Paypal, we will ship the goods to our account. It takes about 5-7 days
  • Have you experienced shipping to Amazon?
    We have experience with shipping to Amazon, FBA and barcode stickers are all available. We can also provide product images and package designs for Amazon sellers.
    Please let us know your warehouse and item number so that we can calculate a quote for this service
Questions related to import and export procedures

For an export shipment, we always need to ask the customer about the conditions and requirements of the importing country.

Typically, documents and requests from the importing country:

  • Sales Contract
  • Commercial Invoice
  • Packing List
  • Bill of Lading/Air waybill;
  • Fumigation certificate
  • Phytosanitary certificate
  • Certificate of Health
  • Certificate of Quality/ Quantity
  • Certificate of Origin

Note:

Asian Market: Phytosanitary certificate and C/O Form B required.

European Market: Phytosanitary certificate, C/O Form B, and Eurofins application required.

US Market: required Phytosanitary certificate, C/O Form B and FDA Certificate.

HS Code for reference

  • 14011000 – Bamboo straws
  • 46021990 – Grass straws
  • 19021990 – Rice straws
  • 48236100 – Bamboo Cup
  • 46021990 – Areca Palm Leaf Products
  • 44199000 – Wooden Cutlery
  • 44199000 – Bamboo Cutlery

The export tax on this item is currently 0% (Depending on the country block)

Wahapy-Vietnam-W_wahapy-packing-vietnam-export (2)
Wahapy-Vietnam-_wahapy-packing-vietnam-export (2)

Customs procedures required for exporting straws

Customs dossier for exporting straws according to Clause 5, Article 1 of Circular 39/2018/TT-BTC (amended Article 16 of Circular 38/2015/TT-BTC). Aviation is under specialized management.

The export of bamboo straws, grass straws and rice straws, customs procedures in the exporting country are extremely simple because this is considered an item that is supported and encouraged by the governments of other countries for future use

In the process of signing the contract, enterprises need to prepare and attach the following documents:

  1. Commercial Invoice
  2. Packing List
  3. Goods input papers (invoices, purchasing statements);
  4. Export entrustment contract (if any)
Questions related to bamboo straws products
  • How can I control the quality of your products?
    We monitor and control the quality of every order. We will check the quality at least 3 times.
    The first time will send samples for you to see before starting production. The second time when half the orders are completed and finally after all the products are packed. Any unqualified products will be disqualified prior to shipping
  • Do you have a safety certificate for your product?
    All products are made from safe food grade materials and most of them have passed FDA, LFGB and SGS certificates
  • MOQ quantity?
    Normally our MOQ is from $1,000. But we accept lower quantities for your trial order. Please tell us how many parts you need, we will calculate the cost accordingly, hope you can place a large order after checking our product quality and knowing our service
  • Can you guarantee no chemicals are used in the production and the products are not dangerous?
    We guarantee all our ingredients are made with 100% natural, no chemicals are used
  • Can you put our logo on the product and packaging?
    Yes, we can. For large quantities, we can make a new mold with your LOGO. For small quantities, we can print your LOGO on the product. For packaging, we can do a head card or color box according to your design
  • Can you customize the product?
    Yes, we can. We can tailor the structure and size to better meet your purposes. We can customize products according to your design. Or you tell me what you need, and we can design for you
  • How long is the production time?
    The samples will be about 3-5 working days. MOQ order will be about 15-30 working days. a 20’GP container will be about 25-35 working days. 40’GP/HQ containers will be about 40-50 working days.
    We have experience handling large orders. We can ship the item on the requested shipping date, no later or earlier.
  • What file format do you need if I want to design my own?
    We have our own designer in the factory. So you can provide JPG, AI or PDF file, etc. We will make 3D drawings for mold or screen print for your final confirmation based on technique
  • What is your usual packing?
    We usually pack the products in boxes or zip bags, then put them in cartons and put them on wooden pallets (pallet size is 120 x 100 x 15 cm and about 2 CBM/pallet).
    We can also make packing according to your detailed requirements please inform in advance
Questions related to rice straws products
  • How can I control the quality of your products?
    We monitor and control the quality of every order. We will check the quality at least 3 times.
    The first time will send samples for you to see before starting production. The second time when half the orders are completed and finally after all the products are packed. Any unqualified products will be disqualified prior to shipping
  • Do you have a safety certificate for your product?
    All products are made from safe food grade materials and most of them have passed FDA, LFGB and SGS certificates
  • MOQ quantity?
    Normally our MOQ is from $1,000. But we accept lower quantities for your trial order. Please tell us how many parts you need, we will calculate the cost accordingly, hope you can place a large order after checking our product quality and knowing our service
  • Can you guarantee no chemicals are used in the production and the products are not dangerous?
    We guarantee all our ingredients are made with 100% natural, no chemicals are used
  • Can you put our logo on the product and packaging?
    Yes, we can. For large quantities, we can make a new mold with your LOGO. For small quantities, we can print your LOGO on the product. For packaging, we can do a head card or color box according to your design
  • Can you customize the product?
    Yes, we can. We can tailor the structure and size to better meet your purposes. We can customize products according to your design. Or you tell me what you need, and we can design for you
  • How long is the production time?
    The samples will be about 3-5 working days. MOQ order will be about 15-30 working days. a 20’GP container will be about 25-35 working days. 40’GP/HQ containers will be about 40-50 working days.
    We have experience handling large orders. We can ship the item on the requested shipping date, no later or earlier.
  • What file format do you need if I want to design my own?
    We have our own designer in the factory. So you can provide JPG, AI or PDF file, etc. We will make 3D drawings for mold or screen print for your final confirmation based on technique
  • What is your usual packing?
    We usually pack the products in boxes or zip bags, then put them in cartons and put them on wooden pallets (pallet size is 120 x 100 x 15 cm and about 2 CBM/pallet).
    We can also make packing according to your detailed requirements please inform in advance
  •  
Questions related to grass straws products
  • How can I control the quality of your products?
    We monitor and control the quality of every order. We will check the quality at least 3 times.
    The first time will send samples for you to see before starting production. The second time when half the orders are completed and finally after all the products are packed. Any unqualified products will be disqualified prior to shipping
  • Do you have a safety certificate for your product?
    All products are made from safe food grade materials and most of them have passed FDA, LFGB and SGS certificates
  • MOQ quantity?
    Normally our MOQ is from $1,000. But we accept lower quantities for your trial order. Please tell us how many parts you need, we will calculate the cost accordingly, hope you can place a large order after checking our product quality and knowing our service
  • Can you guarantee no chemicals are used in the production and the products are not dangerous?
    We guarantee all our ingredients are made with 100% natural, no chemicals are used
  • Can you put our logo on the product and packaging?
    Yes, we can. For large quantities, we can make a new mold with your LOGO. For small quantities, we can print your LOGO on the product. For packaging, we can do a head card or color box according to your design
  • Can you customize the product?
    Yes, we can. We can tailor the structure and size to better meet your purposes. We can customize products according to your design. Or you tell me what you need, and we can design for you
  • How long is the production time?
    The samples will be about 3-5 working days. MOQ order will be about 15-30 working days. a 20’GP container will be about 25-35 working days. 40’GP/HQ containers will be about 40-50 working days.
    We have experience handling large orders. We can ship the item on the requested shipping date, no later or earlier.
  • What file format do you need if I want to design my own?
    We have our own designer in the factory. So you can provide JPG, AI or PDF file, etc. We will make 3D drawings for mold or screen print for your final confirmation based on technique
  • What is your usual packing?
    We usually pack the products in boxes or zip bags, then put them in cartons and put them on wooden pallets (pallet size is 120 x 100 x 15 cm and about 2 CBM/pallet).
    We can also make packing according to your detailed requirements please inform in advance
Questions related to products from areca palm leaf
  • How can I control the quality of your products?
    We monitor and control the quality of every order. We will check the quality at least 3 times.
    The first time will send samples for you to see before starting production. The second time when half the orders are completed and finally after all the products are packed. Any unqualified products will be disqualified prior to shipping
  • Do you have a safety certificate for your product?
    All products are made from safe food grade materials and most of them have passed FDA, LFGB and SGS certificates
  • MOQ quantity?
    Normally our MOQ is from $1,000. But we accept lower quantities for your trial order. Please tell us how many parts you need, we will calculate the cost accordingly, hope you can place a large order after checking our product quality and knowing our service
  • Can you guarantee no chemicals are used in the production and the products are not dangerous?
    We guarantee all our ingredients are made with 100% natural, no chemicals are used
  • Can you put our logo on the product and packaging?
    Yes, we can. For large quantities, we can make a new mold with your LOGO. For small quantities, we can print your LOGO on the product. For packaging, we can do a head card or color box according to your design
  • Can you customize the product?
    Yes, we can. We can tailor the structure and size to better meet your purposes. We can customize products according to your design. Or you tell me what you need, and we can design for you
  • How long is the production time?
    The samples will be about 3-5 working days. MOQ order will be about 15-30 working days. a 20’GP container will be about 25-35 working days. 40’GP/HQ containers will be about 40-50 working days.
    We have experience handling large orders. We can ship the item on the requested shipping date, no later or earlier.
  • What file format do you need if I want to design my own?
    We have our own designer in the factory. So you can provide JPG, AI or PDF file, etc. We will make 3D drawings for mold or screen print for your final confirmation based on technique
  • What is your usual packing?
    We usually pack the products in boxes or zip bags, then put them in cartons and put them on wooden pallets (pallet size is 120 x 100 x 15 cm and about 2 CBM/pallet).
    We can also make packing according to your detailed requirements please inform in advance
Questions related to bamboo cup products
  • How can I control the quality of your products?
    We monitor and control the quality of every order. We will check the quality at least 3 times.
    The first time will send samples for you to see before starting production. The second time when half the orders are completed and finally after all the products are packed. Any unqualified products will be disqualified prior to shipping
  • Do you have a safety certificate for your product?
    All products are made from safe food grade materials and most of them have passed FDA, LFGB and SGS certificates
  • MOQ quantity?
    Normally our MOQ is from $1,000. But we accept lower quantities for your trial order. Please tell us how many parts you need, we will calculate the cost accordingly, hope you can place a large order after checking our product quality and knowing our service
  • Can you guarantee no chemicals are used in the production and the products are not dangerous?
    We guarantee all our ingredients are made with 100% natural, no chemicals are used
  • Can you put our logo on the product and packaging?
    Yes, we can. For large quantities, we can make a new mold with your LOGO. For small quantities, we can print your LOGO on the product. For packaging, we can do a head card or color box according to your design
  • Can you customize the product?
    Yes, we can. We can tailor the structure and size to better meet your purposes. We can customize products according to your design. Or you tell me what you need, and we can design for you
  • How long is the production time?
    The samples will be about 3-5 working days. MOQ order will be about 15-30 working days. a 20’GP container will be about 25-35 working days. 40’GP/HQ containers will be about 40-50 working days.
    We have experience handling large orders. We can ship the item on the requested shipping date, no later or earlier.
  • What file format do you need if I want to design my own?
    We have our own designer in the factory. So you can provide JPG, AI or PDF file, etc. We will make 3D drawings for mold or screen print for your final confirmation based on technique
  • What is your usual packing?
    We usually pack the products in boxes or zip bags, then put them in cartons and put them on wooden pallets (pallet size is 120 x 100 x 15 cm and about 2 CBM/pallet).
    We can also make packing according to your detailed requirements please inform in advance
Questions related to bamboo knife and fork products
  • How can I control the quality of your products?
    We monitor and control the quality of every order. We will check the quality at least 3 times.
    The first time will send samples for you to see before starting production. The second time when half the orders are completed and finally after all the products are packed. Any unqualified products will be disqualified prior to shipping
  • Do you have a safety certificate for your product?
    All products are made from safe food grade materials and most of them have passed FDA, LFGB and SGS certificates
  • MOQ quantity?
    Normally our MOQ is from $1,000. But we accept lower quantities for your trial order. Please tell us how many parts you need, we will calculate the cost accordingly, hope you can place a large order after checking our product quality and knowing our service
  • Can you guarantee no chemicals are used in the production and the products are not dangerous?
    We guarantee all our ingredients are made with 100% natural, no chemicals are used
  • Can you put our logo on the product and packaging?
    Yes, we can. For large quantities, we can make a new mold with your LOGO. For small quantities, we can print your LOGO on the product. For packaging, we can do a head card or color box according to your design
  • Can you customize the product?
    Yes, we can. We can tailor the structure and size to better meet your purposes. We can customize products according to your design. Or you tell me what you need, and we can design for you
  • How long is the production time?
    The samples will be about 3-5 working days. MOQ order will be about 15-30 working days. a 20’GP container will be about 25-35 working days. 40’GP/HQ containers will be about 40-50 working days.
    We have experience handling large orders. We can ship the item on the requested shipping date, no later or earlier.
  • What file format do you need if I want to design my own?
    We have our own designer in the factory. So you can provide JPG, AI or PDF file, etc. We will make 3D drawings for mold or screen print for your final confirmation based on technique
  • What is your usual packing?
    We usually pack the products in boxes or zip bags, then put them in cartons and put them on wooden pallets (pallet size is 120 x 100 x 15 cm and about 2 CBM/pallet).
    We can also make packing according to your detailed requirements please inform in advance

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