1. Purpose and scope of collection

  • The main data collection on E-commerce trading floor of Wahapy includes: email, phone, username, login password, customer (member) address. This is the information that Wahapy needs members to provide when registering for an account and using the service on the website to ensure the interests of consumers.
  • Members will be solely responsible for the security and keeping of all service use activities under their registered name, password and email box. In addition, members are responsible for promptly notifying Wahapy of unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties for remedial action and suitable solution.

2. Scope of information use

Wahapy trading floor uses the information provided by members to:

  • Provide services to Members.
  • Send notices about information exchange activities between members and trading floor of Wahapy.
  • Prevent activities that destroy a member’s user account or activities that impersonate a member.
  • Contact and deal with members in special cases.
  • Do not use members’ personal information other than for confirmation and contact purposes related to transactions at Wahapy.
  • In case of legal requirements: Wahapy trading floor is responsible for cooperating to provide member’s personal information upon request from judicial authorities including: Procuracy, courts, agencies Police investigation related to certain legal violations of customers. In addition, no one has the right to infringe on members’ personal information.

3. Information storage time

  • Member’s personal data will be stored until there is a request to cancel or the member can log in and perform the cancellation. Remaining in all cases, member’s personal information will be kept confidential on Wahapy’s server.
  • Persons or organizations that may have access to such information

We will not disclose User information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose User information to the following subjects:

  • Shipping partners: User’s information may be shared between Wahapy and shipping partners in order to provide Users with transportation services for these units. Shipping partners will contact the Service User according to the information registered by the User to receive the goods and deliver the goods to the Recipient’s address upon request.
  • Competent State Agencies: We will provide User’s personal information at the request of these agencies.
  • Wahapy Management Board, Sales Department, Customer Care Department and individuals assigned to perform related tasks: The access to information of these objects is to provide services as well as support the User in the process of using the services provided by Wahapy
  • Other parties with your consent or as instructed by the User: In addition to the disclosures as described in this Privacy Policy, we may share your personal information. User with third parties when User agrees or requests such sharing

Address of the unit that collects and manages personal information

WAHAPY VIETNAM CO., LTD

  • Head office: 10/2 Ky Con, Ward 7, Phu Nhuan, City. Ho Chi Minh, Vietnam
  • Email: support@wahapyvietnam.com

Means and tools for users to access and correct their personal data

  • Members have the right to self-check, update, adjust or cancel their personal information by logging into their account and editing personal information or asking Wahapy to do this.
  • Members have the right to submit complaints about the disclosure of personal information to 3rd parties to the Management Board of Wahapy. When receiving these feedbacks, Wahapy will confirm the information, be responsible for answering the reason and guide the member to restore and keep the information confidential.
  • Email: support@wahapyvietnam.com

3. Commitment to confidentiality of customer’s personal information

  • The personal information of members on Wahapy is absolutely guaranteed by Wahapy in accordance with Wahapy’s personal information protection policy. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.
  • Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the member.
  • In the event that the information server is attacked by a hacker leading to the loss of member’s personal data, Wahapy will be responsible for notifying the incident to the investigating authorities for timely handling and notifying the member. member is known.
  • Absolute confidentiality of all online transaction information of the Member, including invoice information, accounting, and digitized vouchers at Wahapy’s level 1 secure central data area.
  • Wahapy Management Board requires individuals when registering / purchasing as a member, to provide all relevant personal information such as: Full name, contact address, email, phone, account number account, …., and is responsible for the legality of the above information. Wahapy Management Board is not responsible for and will not resolve any complaints related to the interests of that Member if it considers all the information that the member initially provided is incorrect.

4. Mechanism for receiving and settling complaints related to customers’ personal information

Members have the right to submit complaints related to the personal information of customers to the Management Board of Wahapy. When receiving these feedbacks, Wahapy will confirm the information, and is responsible for responding to the reason and instructing the member to restore and keep the information confidential.

The steps are as follows:

  • Step 1: Receive complaints
    Customers send complaints to Wahapy through channels such as email, phone or send a text directly to Wahapy’s address. Wahapy’s customer care department is responsible for receiving and requesting customers to clearly state the content of the complaint and provide relevant information and documents.
  • Step 2: Verify the content of the complaint
    After receiving, the Customer Care Department will base on the complaint content, classify and transfer the complaint content to the Department in charge for handling.
  • Step 3: Summarize the results of complaint handling and provide feedback to the customer (calling and/or emailing the customer).